Factory 15 Ordering Information

How do I order from Factory 15?

Ordering from Factory 15 is a simple process. Find the piece you like and give us a call at 859.396.6845 or send us an email at order@factory15.com and we will get back in touch with you. Or, if you are close to Lexington, stop in and speak with us directly. We would love to meet you and discuss what it is you are looking for. We don't have a shopping cart because it is important for us to speak with you directly so we can provide you with the wonderful piece of art that you are looking for. We accept all credit cards, checks, and Paypal.

The piece I like says "Out of Stock"?

Every piece of art crafted by Factory 15 is done by hand and is unique. When we sell a piece, we leave its description and pictures on the website as an example of the work we do. We can build you a piece very similar to a piece on our site but it won't be identical. Variations in veneers make it practically impossible to reproduce an item exactly. Again, that is why we like to discuss your order with you and possibly create a custom, one-off piece just for you.

What is your shipping policy?

We take pride in our work and package the items accordingly. Each piece of sculpture is carefully packed in a wooden crate built for that piece then shipped in a cardboard box. Factory 15 ships to all addresses in the Continental United States (Lower 48). Shipments to Alaska and Hawaii will be charged an additional premium. Factory 15 does not currently accept international orders. Unless there are reasons to do otherwise, Factory 15 ships all orders FedEx Ground. Faster shipping methods are available at additional cost.

How long will it take to ship my order?

Due to the handmade nature of our products it can take from 1 to 8 weeks to receive your order.

What is your return policy?

Factory 15 wants you to be completely satisfied with your purchase. We accept returns for 30 days if you are not happy with your merchandise. We will refund your full purchase price provided the following conditions are met: The product must be shipped in new, undamaged condition and sent in the original carton and packing with all paperwork and shipping prepaid. Returns must have an RMA (Return Merchandise Authorization) number. Call 1-859-225-4833 to get your RMA. No products will be accepted without this number.

What is the warranty on your products?

Factory 15 warrants all of its merchandise for 1 year from date of purchase against defects in materials and workmanship. If you have a problem, contact us either by phone or email and we will make it right.

What is your privacy policy on my personal information?

We at Factory 15 believe that your personal, private information is just that; personal and private. To that end, we do not sell, give away, or otherwise provide your information to any other entity for any reason. Personal information that you provide to us will only be used for processing and shipping your order and verifying that you are happy with your product.

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